Shipping Policy

Shipping Restrictions

SpaExpert.com offers free shipping on order over $50 within Canada!

  • Free shipping on order over $50
  • All orders are shipped standard or expedited through Canada Post.
  • Orders will be shipped within 1-3 business days. (Due to COVID-19, we are temporarily adjusting our processing time to 7-10 business days.)
  • Shipping can take 1-7 business days depending on location.
  • If we can't fulfill your order you will be notified within 24 hours. (Due to COVID-19, please expect a longer delay should we not be able to fulfill your order. We will try our best to contact you as soon as possible.)

 

Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit. All packages returned to sender due to customer error may be reshipped or refunded for a $5.99 fee.


Processing Time
All orders are generally processed within 24-72 hours of being placed. Orders received on Saturday and Sunday will begin processing next business day. Orders placed after 5:00pm PST will begin processing on the next business day. Please take into consideration the 24-72 hour processing time.


International Shipments
Spa Expert does not ship internationally at this time. We apologize for any inconvenience.


Freight Forwarders
Spa Expert doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.


Out of Stock
If an item in your order is out of stock, we will fulfill the remainder of your order and provide you with an estimated ship date of the backordered item(s).

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